This Privacy Policy explains how Rubbish Clearance Merton collects, uses, stores, and protects personal data relating to our customers. It applies to all existing and prospective customers of Rubbish Clearance Merton within our service area, including individuals, households, landlords, letting agents, property managers, and business clients who engage our rubbish clearance and related services.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation GDPR, the Data Protection Act 2018, and any other applicable data protection laws. This Privacy Policy is intended to give you clear and transparent information about our data practices and your privacy rights.
The data controller responsible for your personal data is Rubbish Clearance Merton. This means that we determine the purposes and means of the processing of your personal data. When this Privacy Policy refers to we, us, or our, it means Rubbish Clearance Merton acting as the data controller for our customers in our service area.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of data we may collect are:
Identification and contact details, such as your name, address, email address, telephone number, and, where relevant, business name and job title.
Service and booking information, such as the service address, access instructions, descriptions of the rubbish to be collected, photographs you provide to help us estimate a job, preferred dates and times, and any notes you give us about the job.
Billing and payment information, such as your billing address, details of services purchased, prices, payment method, payment status, and invoices. We do not store your full card details if you pay by card; these are processed securely by our payment processor.
Communications, such as emails, messages, and notes from telephone calls, including enquiries, quotes, complaints, and feedback relevant to our services.
Technical and usage data, such as your IP address, device type, browser type, and information about how you access and use our website or online booking systems, collected through server logs and similar technologies.
Legal and compliance information, such as records necessary to comply with waste transfer regulations, tax and accounting laws, and information required to exercise or defend legal claims.
We collect personal data in several ways, including when you:
Contact us by phone, email, or through an online form to request a quote or make a booking.
Provide information to our team in person at the time of collection.
Pay for services using a card or other electronic payment method.
Use our website or online booking tools.
Respond to surveys, provide reviews, or give us feedback about our services.
We may also receive personal data about you from third parties where lawful, such as letting agents, landlords, or other businesses who arrange a clearance service on your behalf and provide your contact details and service address for that purpose.
We only process your personal data where we have a lawful basis under GDPR. The lawful bases we rely on are:
Contract. We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide a quote, make a booking, carry out a rubbish clearance, and issue invoices and receipts.
Legal obligation. We process certain data to comply with legal and regulatory requirements, such as waste transfer documentation, accounting records, and tax reporting.
Legitimate interests. We process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing fraud, ensuring site and vehicle security, handling queries and complaints, and keeping basic records of past services for operational needs.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time, and we will explain how to do this at the point we request your consent.
We use your personal data for the following purposes:
To provide and manage our services, including arranging and completing rubbish clearance jobs, contacting you about bookings, and dealing with access or service issues.
To issue quotes, invoices, and receipts, and to manage payments and accounts.
To respond to your enquiries, complaints, and requests, and to provide customer support.
To manage our relationship with you, including notifying you of changes to our services or terms.
To improve our operations, services, and website, including using aggregated or anonymised data for analysis and planning.
To comply with legal and regulatory obligations, including record keeping, auditing, and reporting to competent authorities where required.
To send you information about similar services that may be of interest to you, where we are permitted to do so by law. You can object to this type of communication at any time.
We keep your personal data only for as long as necessary for the purposes set out in this Privacy Policy and to meet our legal, accounting, and reporting obligations.
In general, we keep service and billing records for a period required by law, typically up to six years after the end of the tax year in which the service was provided. Communications related to bookings, enquiries, and complaints are typically retained for as long as they are reasonably required to manage our relationship with you and to handle any potential disputes.
Where you have given consent for marketing, we will retain your contact data for that purpose until you withdraw your consent or object to such processing, after which we will remove you from our marketing lists, while retaining limited information to record your preference.
When we no longer need your personal data, we will securely delete or anonymise it.
We may share your personal data with trusted third party service providers acting as data processors who process data on our behalf and under our instructions. These may include:
IT and hosting providers who support our website, email, and data storage.
Payment service providers who process card and electronic payments securely.
Professional advisers, such as accountants or legal advisers, where necessary for business or compliance reasons.
We require all processors to protect your personal data, use it only for the purposes we specify, and to comply with applicable data protection laws.
We may also share your data with other third parties where required by law, for example with regulatory bodies, law enforcement agencies, or taxation authorities, or where it is necessary to exercise or defend legal claims.
We do not sell your personal data to third parties.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data in such locations, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law. This may include the use of standard contractual clauses or ensuring that the destination country has an adequate level of protection as recognised by relevant authorities.
Under UK GDPR, you have a number of rights in relation to your personal data. These include:
The right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction of processing. You may ask us to restrict processing of your data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.
The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format and that it is transmitted to another controller where technically feasible.
The right to object. You can object to processing based on our legitimate interests, including profiling, and to processing for direct marketing at any time.
The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
To exercise any of these rights, please contact us using the details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We will respond without undue delay and in accordance with legal time limits.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and limiting access to your personal data to those employees and contractors who need to know it for the purposes described in this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any changes will take effect from the date the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
Read how Rubbish Clearance Merton collects, uses, stores, and protects customer data in line with GDPR. Learn about our lawful bases, data retention, processors, and your privacy rights.
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