Rubbish Clearance Merton Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Merton provides waste removal, rubbish collection and related services within our service area. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, business, organisation or other party that books or receives services from Rubbish Clearance Merton.

Services means any rubbish clearance, waste collection, removal, loading, transportation, disposal or related services provided by Rubbish Clearance Merton.

Waste means any items, materials, goods, rubbish or debris that the Customer asks us to remove as part of the Services, subject to the exclusions set out in these Terms and Conditions and any applicable waste regulations.

Contract means the agreement between the Customer and Rubbish Clearance Merton for the supply of Services, comprising these Terms and Conditions and the details confirmed in our booking confirmation.

2. Scope of Services

Rubbish Clearance Merton provides waste and rubbish removal services for domestic, commercial and other premises within our defined service area. Services typically include collection, loading, transport and lawful disposal or recycling of Waste.

The exact scope of the Services for each job, including the type and approximate volume of Waste, property access details, and any additional work required, will be agreed at the time of booking or as subsequently confirmed in writing or by email.

We reserve the right to refuse to collect any items that we reasonably believe are hazardous, prohibited, unlawful to transport or dispose of, or not accurately described at the time of booking, including but not limited to asbestos, certain chemicals, clinical waste, gas cylinders, explosive or flammable materials and other items that we deem unsuitable.

3. Booking Process

Bookings may be made by phone, email or via any online booking system we may provide. When you request a booking, you must provide accurate and complete information, including:

The address for collection and any relevant access details.
The type, approximate volume or weight and general description of the Waste to be collected.
Any special circumstances that may affect the Services, for example limited parking, restricted access, upper floors, or time restrictions.

Any quotation provided prior to arrival at the property is an estimate based on the information you have supplied. The final price may be adjusted on site if the volume, weight, nature of the Waste or access conditions differ from those originally described.

A booking is not confirmed until we issue a booking confirmation by email, text or other written form of communication. We reserve the right to decline a booking request at our discretion.

4. Pricing and Quotations

Prices are generally based on a combination of factors including type of Waste, approximate volume or weight, loading time, access conditions and disposal or recycling costs. We may offer guide price bands or fixed prices for clearly defined loads.

All prices quoted are exclusive of any applicable VAT unless otherwise stated. Where VAT applies, it will be charged at the prevailing rate.

If, upon arrival, the actual volume, weight or nature of the Waste, or the access to it, is substantially different from the description given at the time of booking, we may revise the price to reflect the actual conditions. You will be informed of any price adjustment before work continues. If you do not accept the revised price, we reserve the right to cancel the Service and charge a call-out or cancellation fee to cover our costs.

5. Payments

Payment is due on completion of the Service, unless we have agreed alternative payment terms in advance. We may require a deposit at the time of booking for larger or more complex jobs.

We usually accept payment by cash, bank transfer, or card payment. The exact payment methods available may vary and will be confirmed when you book.

For business Customers with agreed credit terms, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

If payment is not received when due, we may charge interest on overdue amounts at the statutory rate permitted under UK law. We also reserve the right to recover all reasonable costs incurred in pursuing overdue payments, including legal and debt collection fees.

6. Cancellations and Amendments

You may cancel or amend a booking by contacting us as soon as possible before the scheduled collection time.

If you cancel a booking more than 24 hours before the scheduled start time, no cancellation fee will normally apply. If you cancel within 24 hours of the scheduled start time, or if we are unable to carry out the Service due to your failure to provide access or correct information, we may charge a cancellation or call-out fee to cover our costs.

Any requested changes to the time, date, location or scope of the Service are subject to availability and our agreement. We may adjust the price if the scope of work changes materially.

We reserve the right to cancel or re-schedule a booking if we are unable to perform the Service due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness, road closures or legal restrictions. In such cases we will seek to notify you as soon as reasonably practicable and rearrange the booking. We will not be liable for any indirect or consequential loss arising from such cancellation or delay.

7. Access and Customer Responsibilities

You are responsible for providing safe and reasonable access to the Waste at the agreed collection location. This includes arranging any necessary permissions for parking, entry to premises, or access through shared areas or neighbouring properties.

You must ensure that the Waste is accessible at the agreed time, that any gates or doors are unlocked, and that any security or entry systems can be used by our staff. If we are unable to access the Waste due to issues with access, we may charge a waiting fee or a cancellation fee.

You must ensure that the Waste to be collected is clearly separated from items that should not be removed. We will not be responsible for removing items that you intended to keep if they were not clearly identified or separated from the Waste.

You are responsible for providing accurate information about the nature of the Waste. If you conceal or fail to disclose hazardous or prohibited items, you may be liable for any damage, costs or penalties that arise.

8. Performance of the Service

Our staff will use reasonable care and skill in performing the Services. We aim to carry out collections at the agreed time, but any time stated for performance is an estimate only and not guaranteed unless explicitly agreed as such in writing.

We will take reasonable care to avoid damage when removing Waste. However, the Customer accepts that in order to perform the Service it may be necessary to move items through tight spaces, up or down stairs, or across external areas, which can carry an inherent risk of minor scuffs or marks. You should take reasonable steps to protect floors, walls and other surfaces if you are concerned about potential damage.

If you have any concerns about how the Service is being performed, you should raise them with our staff at the time, or contact us as soon as possible after completion.

9. Waste Handling and Regulations

Rubbish Clearance Merton operates in accordance with applicable UK waste management legislation and regulations. We hold any required registrations, licences or permits necessary for the lawful collection, transport and disposal of Waste.

We will transport collected Waste only to authorised disposal or recycling facilities. Title to the Waste transfers to us at the point we load it onto our vehicle, subject to our right to refuse any materials that breach these Terms and Conditions or applicable regulations.

You confirm that you are either the owner of the Waste or have the authority of the owner to arrange its removal. You agree to indemnify us against any claim brought by a third party alleging that the removal of the Waste was not authorised.

You must not request us to remove any Waste that is prohibited by law or which we are not licensed to handle. If we discover such items after collection, we may return them to you or require you to arrange their lawful disposal at your own expense. We may also charge for any additional costs we incur in handling such items.

10. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability under UK law.

Subject to the above, our total liability to you arising under or in connection with the Contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total price paid or payable for the specific Service giving rise to the claim.

We will not be liable for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of or damage to goodwill, or any indirect or consequential loss or damage arising out of or in connection with the Service.

We will not be responsible for any delay or failure to perform our obligations under the Contract where such delay or failure is due to events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, acts of authorities, public emergencies or industrial disputes.

11. Complaints

If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing your booking details and a clear description of the issue. We will investigate your complaint and aim to respond within a reasonable timeframe.

In appropriate cases, and at our discretion, we may offer a partial refund, a price adjustment or an alternative remedy where we consider that the Service has not been performed with reasonable care and skill.

12. Data Protection and Privacy

We may collect and process personal data relating to Customers in order to manage bookings, provide Services, process payments and handle enquiries or complaints. We will handle such personal data in accordance with applicable data protection legislation in the UK.

By providing us with your contact details, you consent to us using those details to communicate with you about your bookings, the Services and any necessary administrative matters.

13. Amendments to these Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in our Services, pricing, operations, or applicable laws and regulations. Any revised terms will be published on our website or otherwise made available to you.

The Terms and Conditions that apply to your Contract are those in force at the time your booking is confirmed, unless a change is required by law or regulatory authority, in which case the updated terms may apply to existing Contracts as necessary.

14. Severability

If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion will not affect the validity and enforceability of the rest of the Terms and Conditions.

15. Entire Agreement

These Terms and Conditions, together with any booking confirmation and agreed written variations, constitute the entire agreement between you and Rubbish Clearance Merton in relation to the Services. You acknowledge that you have not relied on any statement, promise, representation or assurance that is not set out in the Contract.

16. Governing Law and Jurisdiction

The Contract and these Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and Rubbish Clearance Merton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.